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In 1921, a group of pharmacists and physicians led by Dr. Rudolf Steiner gathered
together in Switzerland to create a natural medicine and personal care company
called Weleda. Over the past 80 years, Weleda has established the highest
standards for gathering, processing, and preparing every ingredient used within
their products. The results are natural Personal Care products, homeopathic and
anthroposophical Medicines that are known world-wide for their integrity and
healthful attributes.
Weleda's analytical approach to business goes beyond product development, and has
helped to efficiently expand the company over time.
"Recently, as the number of orders processed each day began to push the boundaries
of what we could effectively handle, we took a step back and realized that we had
a bottleneck in our process," said Marko Kucher, Chief Financial Officer of Weleda.
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Weleda, like many companies, was manually entering address and service information
about their shipments into their UPS WorldShip® stations for outbound orders. They
would then manually update their Accpac order management system with tracking
numbers and shipping charges. This process was both time-consuming and prone to
human error. Weleda approached UPS for assistance.
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The UPS team delivered an integration solution that allows Weleda to process
orders in about half the time they did before, reduces the number of errors that
were present with the old manual process, and provides better service to their
customers.
"The OzLINK™ Plus integration solution was particularly helpful for us in managing
our business rules. For example, my shipping clerks no longer have to remember
to add the appropriate amount to a COD shipment - the system does that
automatically for us," said Kucher.
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With the inherent flexibility of the OzLINK Plus solution, UPS was able to
streamline Weleda's entire shipping process. The OzLINK Plus solution also
allowed Weleda to take advantage of the UPS Quantum View Notify service. Quantum
View Notify is a time-saving service that automatically sends e-mail notification
of important shipping events to customers for every order.
"The result is a significant reduction in our cost to process each order and a
better experience for our customers," said Kucher. "It is great to partner with
UPS and see their willingness to provide a solution that not only helps us to
ship more packages, but also improves our business process. I know no other
transportation company willing to work with us as closely as UPS."
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