- Q. Why does OzLINK prompt me
for Shipping System and Accounting System?
A. We use this information to help us improve product planning for future releases.
- Q. How do I get updates for
OzLINK and how much do they cost?
A. Updates are delivered and installed automatically via the web. There is
no additional fee for updates.
- Q. If it is free, then why do
I have a 15-day trial?
A. With every OzLINK installation you automatically get full Plus subscription
functionality for 15 days. Simply click on the Plus tab in OzLINK to try any of
these features. After the trial period ends, the free features will continue to
work as always.
- Q. Can I try the features available
with the Plus subscription before subscribing?
A. Yes. Upon installation, you automatically get full Plus subscription functionality
for 15 days. Simply click on the Plus tab in OzLINK to try any of these features.
After the trial period, you may continue to use the free features.
- Q. I need more than one Plus
subscription. What are my options?
A. In addition to the single user subscription, a 25-user subscription is also
available for $39.95 per month.
- Q. What are the "Data In" and
"Data Out" buttons used for?
A. These buttons are best described as intelligent Cut and Paste buttons. For
example, when on the address validation screen, Data In will parse an address "Cut"
from another document and place city, state and zip in the appropriate fields. When
on the rating screen, Data Out will move one rate or all rates into the clipboard
depending on what is highlighted in the output rate box.
- Q. Is there a limit to how many
transactions I can process in one batch?
A. There is no limit. You can rate, validate, ship, rate, or track as many
records as you want.
- Q. I’ve installed OzLINK, but
I do not see the UPS buttons in Excel. How do I enable them?
A. Starting with Microsoft Office 2007, you need to select "Add-Ins" from the
menu to see the buttons.
- Q. What package information
do I need for OzLINK to batch rate?
A. The minimum fields required are state, zip, service and weight.
- Q. Can I get both published
and negotiated rates while processing a batch?
A. Yes, as long as negotiated rates are enabled in OzLINK.
- Q. I want to see my negotiated
rates. How do I turn them on?
A. To enable negotiated rates you must contact your UPS representative.
- Q. Can I rate packages from
multiple origins in the same spreadsheet?
A. Yes, as long as you have the origin city, state, and zip in your spreadsheet.
- Q. Can OzLINK provide hundredweight
rates?
A. Yes. Just ensure your UPS representative enables them for your account.
- Q. What are the valid service
names that can be used for batch rating international packages?
A. The valid services are: Worldwide Saver, Worldwide Expedited, Worldwide
Express and Standard.
- Q. Can the OzLINK tool update
Time in Transit information in the original spreadsheet during batch rating?
A. Yes, along with rates you can also receive number of transit days, day of
the week, arrival date and arrival time.
- Q. What address information
do I need to perform batch street level address validation?
A. The minimum fields required are city, zip and street address.
- Q. Can OzLINK determine the
residential or commercial classification of an address?
A. Yes, with a Plus subscription.
- Q. How do I activate the street
level address functionality within OzLINK?
A. Contact your UPS representative to have them enable street level address
validation for your account.
- Q. Does OzLINK process packages
through the UPS OnLine Tools or through UPS WorldShip?
A. OzLINK uses UPS WorldShip which allows you to take full advantage of all
UPS service options.
- Q. Can I validate the shipping
address during a batch shipping process?
A. Yes, within the configuration of OzLINK, you can choose to validate the
address as part of the shipping process.
- Q. What information can be sent
to UPS WorldShip?
A. OzLINK supports all features and services available within UPS WorldShip.
- Q. If I use OzLINK to automate
my international shipping with UPS WorldShip, can I still use the Paperless Invoice
option?
A. Yes.
- Q. Do I need to do any UPS WorldShip
configuration or setup to make OzLINK work?
A. No.
