OzLINK for UPS - Frequently Asked Questions

General

  1. How do I enable users when I purchase a 25 user Plus subscription license?
  2. Why does OzLINK prompt me for Shipping System and Accounting System?
  3. How do I get updates for OzLINK and how much do they cost?
  4. If it is free, then why do I have a 30-day trial?
  5. Can I try the features available with the Plus subscription before subscribing?
  6. I need more than one Plus subscription. What are my options?
  7. What are the "Data In" and "Data Out" buttons used for?
  8. Is there a limit to how many transactions I can process in one batch?
  9. I’ve installed OzLINK, but I do not see the UPS buttons in Excel. How do I enable them?

Rating

  1. What package information do I need for OzLINK to batch rate?
  2. Can I get both published and negotiated rates while processing a batch?
  3. I want to see my negotiated rates. How do I turn them on?
  4. Can I rate packages from multiple origins in the same spreadsheet?
  5. Can OzLINK provide hundredweight rates?
  6. What are the valid service names that can be used for batch rating international packages?
  7. Can the OzLINK tool update Time in Transit information in the original spreadsheet during batch rating?

Address Validation

  1. What address information do I need to perform batch street level address validation?
  2. Can OzLINK determine the residential or commercial classification of an address?

Shipping

  1. Does OzLINK process packages through the UPS OnLine Tools or through UPS WorldShip?
  2. Can I validate the shipping address during a batch shipping process?
  3. What information can be sent to UPS WorldShip?
  4. If I use OzLINK to automate my international shipping with UPS WorldShip, can I still use the Paperless Invoice option?
  5. Do I need to do any UPS WorldShip configuration or setup to make OzLINK work?

Answers

  • Q. How do I enable users when I purchase a 25 user Plus subscription license?

    A. First, download, install and run OzLINK on the new workstation making sure you accurately fill-out the registration form that appears during installation. Then, send an email to servicedesk@descartes.com containing the unique OzLINK ID which is found at the bottom of the Help->About screen in OzLINK. To expedite activation, make the subject line of your email read "Add to Multi-User License." Activation requests are typically processed within 24 hours. Remember, upon installation you automatically get full Plus subscription functionality for 15 days.

  • Q. Why does OzLINK prompt me for Shipping System and Accounting System?

    A. We use this information to help us improve product planning for future releases.

  • Q. How do I get updates for OzLINK and how much do they cost?

    A. Updates are delivered and installed automatically via the web. There is no additional fee for updates.

  • Q. If it is free, then why do I have a 30-day trial?

    A. With every OzLINK installation you automatically get full Plus subscription functionality for 30 days. Simply click on the Plus tab in OzLINK to try any of these features. After the trial period ends, the free features will continue to work as always.

  • Q. Can I try the features available with the Plus subscription before subscribing?

    A. Yes. Upon installation, you automatically get full Plus subscription functionality for 15 days. Simply click on the Plus tab in OzLINK to try any of these features. After the trial period, you may continue to use the free features.

  • Q. I need more than one Plus subscription. What are my options?

    A. In addition to the single user subscription, a 25-user subscription is also available for $39.95 per month.

  • Q. What are the "Data In" and "Data Out" buttons used for?

    A. These buttons are best described as intelligent Cut and Paste buttons. For example, when on the address validation screen, Data In will parse an address "Cut" from another document and place city, state and zip in the appropriate fields. When on the rating screen, Data Out will move one rate or all rates into the clipboard depending on what is highlighted in the output rate box.

  • Q. Is there a limit to how many transactions I can process in one batch?

    A. There is no limit. You can rate, validate, ship, rate, or track as many records as you want.

  • Q. I’ve installed OzLINK, but I do not see the UPS buttons in Excel. How do I enable them?

    A. Starting with Microsoft Office 2007, you need to select "Add-Ins" from the menu to see the buttons.

  • Q. What package information do I need for OzLINK to batch rate?

    A. The minimum fields required are state, zip, service and weight.

  • Q. Can I get both published and negotiated rates while processing a batch?

    A. Yes, as long as negotiated rates are enabled in OzLINK.

  • Q. I want to see my negotiated rates. How do I turn them on?

    A. To enable negotiated rates, follow these instructions PDF Requires Adobe Reader.

  • Q. Can I rate packages from multiple origins in the same spreadsheet?

    A. Yes, as long as you have the origin city, state, and zip in your spreadsheet.

  • Q. Can OzLINK provide hundredweight rates?

    A. Yes. Just ensure your UPS representative enables them for your account.

  • Q. What are the valid service names that can be used for batch rating international packages?

    A. The valid services are: Worldwide Saver, Worldwide Expedited, Worldwide Express and Standard.

  • Q. Can the OzLINK tool update Time in Transit information in the original spreadsheet during batch rating?

    A. Yes, along with rates you can also receive number of transit days, day of the week, arrival date and arrival time.

  • Q. What address information do I need to perform batch street level address validation?

    A. The minimum fields required are city, zip and street address.

  • Q. Can OzLINK determine the residential or commercial classification of an address?

    A. Yes, with a Plus subscription.

  • Q. Does OzLINK process packages through the UPS OnLine Tools or through UPS WorldShip?

    A. OzLINK uses UPS WorldShip which allows you to take full advantage of all UPS service options.

  • Q. Can I validate the shipping address during a batch shipping process?

    A. Yes, within the configuration of OzLINK, you can choose to validate the address as part of the shipping process.

  • Q. What information can be sent to UPS WorldShip?

    A. OzLINK supports all features and services available within UPS WorldShip.

  • Q. If I use OzLINK to automate my international shipping with UPS WorldShip, can I still use the Paperless Invoice option?

    A. Yes.

  • Q. Do I need to do any UPS WorldShip configuration or setup to make OzLINK work?

    A. No.