OzLINK Not Recording in QuickBooks

 

Overview

Sometimes everything will appear to be working correctly, except OzLINK will not record shipment information back in QuickBooks.  This can often happen after a carrier software update.
 
First, confirm that you are asking OzLINK to record the correct information in QuickBooks in the QuickBooks Setup screen.  If you have confirmed the settings and OzLINK is still not recording the information, try restarting the software.  If you are still having trouble, see the relevant carrier sections below.
 

From FedEx Ship Manager

If QuickBooks is still not receiving information after restarting your software, check to see if integration is turned on in FedEx Ship Manager.
  • Check the title bar in Ship Manager - it should end with OZLINK_EXPORT
  • If your titlebar does not end in OZLINK_EXPORT, check the Integration menu to make sure OZLINK_EXPORT is selected.  If you don't have access to this menu, contact FedEx and let them know you need to have the FedEx Integration Assistant enabled.
  • Check the title bar in Ship Manager - the version number should end with "-a"  (if it ends in "-i" see below)
  • If your version does not end with "-a," (which allows integration) contact FedEx to obtain the correct version of Ship Manager so you can use OzLINK integration.
  • If you use FXI (version number ends with "-i" in title bar)
  • FXI can be used to customize your FedEx Ship Manager.
  • If you use FedEx FXI you will need to contact FedEx for help with integration.  To use OzLINK, FedEx will need to set up the FXI export to match the OzLINK export by examining the OzLINK export file.
 

From UPS WorldShip

If QuickBooks is still not receiving information after restarting your software, check to see if integration is turned on in UPS WorldShip.
  • In the Import/Export Data menu within UPS WorldShip, confirm that OzLINK is selected in the Automatic Export After Processing Shipment section.  If you use freight, also make sure OzLINK is selected in the Automatic Export After Processing Freight Shipment section.